Sounds unpleasant and is unpleasant. For all! Too bad if a room stays empty, while other guests would have been glad to book it. Our request: please inform us in time in case you have to cancel, preferably in writing. In case of cancellations up to 35 days prior to the date of arrival no costs are charged. For short-term cancellations, costs are charged as listed below:
|34 – 28 days prior to the date of arrival:||50% of the cost of the trip|
|27 – 15 days prior to the date of arrival:||60% of the cost of the trip|
|14. – 7. days prior to the date of arrival:||70% of the cost of the trip|
|From the 6th day prior to the date of arrival or in case of no-show:||80% of the cost of the trip|
unless you can prove that no or minor damage occurred.
If the room is occupied with fewer people than booked, the confirmed cost the trip will be charged.
For travel agencies and for bookings of 2 or more accommodations, cancellation claims are dealt with in accordance with the law and jurisdiction. Bookings with arrival between December 19th and 31st cannot be cancelled free of charge. The above mentioned incremental charges do not apply for this period. For this period cancellation charges will be claimed in according to the law and jurisdiction. In case of later arrival or earlier departure 80% of the daily prices will be charged for each day the room will not be occupied.
We recommend you to take out a cancellation insurance!